Cancellation & Refunds

1. Cancellations

We believe in earning your business every month. Zevnax operates on a flexible subscription model with no long-term lock-in contracts.

• You may cancel your Zevnax subscription at any time directly from your billing dashboard.
• Upon cancellation, your subscription will remain active until the end of your current paid billing cycle.
• Once the billing cycle concludes, your account will be downgraded, and you will lose access to premium features (e.g., automated WhatsApp messaging).
• We highly recommend exporting your member data before your subscription expires.

2. Refunds Policy

Because Zevnax is a B2B Software-as-a-Service providing immediate access to premium digital tools and automated infrastructure, our refund policy is strict:

• No Partial Refunds: We do not offer refunds or credits for partial months of service or for unused time on an active account.
• Annual Plans: If you cancel an annual plan before the year concludes, your account will remain active until the end of the paid year. No prorated refunds will be issued.
• 7-Day Money-Back Guarantee (Optional): If applicable to your specific onboarding offer, you may request a full refund within the first 7 days of your initial purchase if you are entirely unsatisfied. This must be requested in writing to our support team.

3. End-Customer Disputes

Please note that Zevnax solely provides the software infrastructure. If your end-customers (members) request a refund for a payment made to your business via a Razorpay/Cashfree link generated through Zevnax, you are solely responsible for issuing that refund from your own payment gateway dashboard. Zevnax cannot refund your customers on your behalf.